Updated
Reply and follow up
Cenqora Labs builds WhatsApp chatbots, AI agents and automated follow-ups for businesses in India and worldwide. Our WhatsApp automation replies, saves the lead and follows up by itself, on the official WhatsApp Business Platform.
WhatsApp Business app or the API? The free app works well when one or two people reply by hand. A chatbot, a CRM connection or automatic follow-ups need the WhatsApp Business Platform, also called the API. Enquiries on your website instead? See AI chatbots for websites.
Businesses in any industry that get enquiries on WhatsApp.
Planned at about 3 weeks for a Lead Bot, plus WhatsApp's checks.
A phone number for WhatsApp, your business documents, timings and prices.
Messaging customers who agreed to hear from you, as WhatsApp's rules require.
WhatsApp Setup gives you the official account. Lead Bot adds button menus, saves leads and follows up, with 5 flows or 10. AI WhatsApp Agent also answers typed questions and takes bookings. Campaigns sends monthly broadcasts to people who agreed.
An official WhatsApp Business Platform account in your name, with your number and display name, message templates submitted, greeting and away replies, an opt-in checkbox on your form, PERSON routing and automatic STOP handling.
How we check it: A test contact opts in, typing PERSON routes to your team and STOP ends messages.
Ask about thisWhatsApp Setup, plus button and menu flows, lead qualification, CRM or sheet sync, automated follow-up on WhatsApp-approved templates to leads who opted in, Click-to-WhatsApp ad entry, routing to your team inbox and tuning after launch.
This plan has 5 conversation flows.
Ask about thisThe same Lead Bot with more conversation flows, so the menus cover more of the questions your customers ask.
This plan has 10 conversation flows.
Ask about thisLead Bot with 10 flows, plus AI answers built and tested on the information you give, catalogue and payment links through one payment tool, bookings through one booking tool, order status where your system has an API or a sheet, more languages, two-way CRM sync, complaint logging with automatic acknowledgement, analytics and tuning after launch.
The payment tool and the booking tool are named on your quote.
Time: Planned at 6 to 7 weeks, plus WhatsApp's checks on your business and messages.
For an agent that works outside WhatsApp, see AI agent development.
Ask about this4 broadcasts a month, written and sent for you, to contacts who gave a separate marketing opt-in, with template submission, opt-out handling and a monthly report.
Needs WhatsApp Setup or a WhatsApp bot. Month to month.
Ask about thisHere is an example. Every project is built around your business, with scope and price agreed in writing before work starts.
How it runs
A customer messages your business on WhatsApp at 11:47 pm to ask if you open on Sunday.
The automated assistant answers at once with Timings, Prices and Visit buttons. Typing PERSON reaches the team.
The customer taps Timings, sees the Sunday hours and agrees to get a visit reminder.
The customer's name and question are saved to your CRM, your customer list, by themselves.
On Saturday a WhatsApp-approved reminder goes out, because the customer agreed to get one.
This flow follows WhatsApp's own rules.
Deliverables
Every bot runs on WhatsApp's official platform.
Lead Bot adds button menus, saves leads and follows up. AI WhatsApp Agent also answers typed questions and takes bookings.
Follow-ups go out to leads who opted in, under WhatsApp's own rules.
WhatsApp requires a direct route to the business, so we build one in.
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A free 20-minute talk about which service fits.
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Custom builds get a paid Product Blueprint first. For other services, a written Quick Check is optional.
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We build it, connect it to your tools and test it.
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It goes live, with free defect fixes for 30, 60 or 90 days, depending on its size.
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An optional care plan keeps it running, or you ask for changes by the hour after a written estimate.
| WhatsApp Business app | WhatsApp Business Platform (API) | |
|---|---|---|
| Who replies | One or two people, by hand. | A chatbot, at once, with a direct route to your team. |
| Connects to a CRM | No. | Yes. Lead Bot saves each lead to your CRM or a sheet. |
| Automatic follow-ups | No. | Yes, to people who agreed, using WhatsApp-approved templates. |
| What Meta charges | The app is free. | Per delivered message, by message type and country, billed to you directly. |
Source: WhatsApp's policy, read 31 October 2026.
WhatsApp automation is software that replies to customers on WhatsApp, saves each enquiry as a lead and sends follow-ups by itself. Cenqora Labs builds it on the official WhatsApp Business Platform, with an account in your name. Follow-ups go to customers who agreed, and every bot has a direct route to your team.
The free WhatsApp Business app works well when one or two people reply by hand. A chatbot, a CRM connection or automatic follow-ups need the WhatsApp Business API, WhatsApp's official platform. Cenqora Labs opens that official account in your name, with your number and display name, as WhatsApp Setup.
The WhatsApp Business API has its own usage charges. Meta, which owns WhatsApp, charges per delivered message, by message type and country. Meta or your provider bills you directly, separate from our fee. Cenqora Labs checks Meta's current rate card on the day we quote. Source: WhatsApp's pricing page, read 12 November 2026.
No. WhatsApp Setup from Cenqora Labs opens the official WhatsApp Business Platform account in your name, with your number and display name. You provide a phone number for WhatsApp and your business documents. WhatsApp then checks your business and your message templates, and that time is set by WhatsApp.
A WhatsApp chatbot can do both. WhatsApp Lead Bot from Cenqora Labs uses button and menu flows, so a customer taps a choice. AI WhatsApp Agent also answers typed questions, built and tested on the information you give, and takes bookings. On either bot, typing PERSON sends the request to your team's inbox.
Yes. WhatsApp Lead Bot saves each lead to your CRM or a sheet, and AI WhatsApp Agent adds two-way CRM sync. If you have no CRM yet, Cenqora Labs can set one up: see CRM automation. Leads coming from ads? See performance marketing.
A WhatsApp chatbot sends follow-ups and broadcasts to customers who agreed to hear from your business. Follow-ups use WhatsApp-approved templates and go to leads who opted in. WhatsApp Campaigns from Cenqora Labs sends monthly broadcasts to contacts who gave a separate marketing opt-in. A customer who replies STOP gets no more messages.
A WhatsApp Lead Bot is planned at about 3 weeks, and an AI WhatsApp Agent at 6 to 7 weeks. WhatsApp's own checks on your business and message templates add to both. Cenqora Labs agrees the scope, price and timeline in writing before work starts. You provide a phone number for WhatsApp, your business documents, timings and prices.
The cost of WhatsApp automation depends on what the bot does: an official account alone, button menus with lead saving and follow-ups, or AI answers to typed questions with bookings. More flows, languages and CRM links add work. Meta's message charges are billed to you separately. Cenqora Labs lists each plan on WhatsApp automation pricing.
Yes. Cenqora Labs builds WhatsApp chatbots for businesses across India and worldwide. We work by phone and video and meet in person across Delhi NCR. Business hours are Monday to Saturday, 10:00 to 19:00 India time. The free 20-minute fit call starts no paid work, and we recommend the WhatsApp automation option that fits your business.
On the free 20-minute fit call, we recommend the option that fits your business.
Cenqora Labs is an AI agency in Delhi NCR, India. It builds AI chatbots, AI agents, automation, CRM, websites, software and marketing systems for businesses in India and worldwide.
